Conflict and Complaint Management


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	What do I do when these two people just won't work together? How can I deal with someone who is just plain difficult to deal with? What should I do when someone has just lodged a complaint under our policy and is now off sick? Julie Roberts has some 16 years experience of dealing with these kinds of situations. She is widely respected for her complaint and conflict management skills and has a background in mediation and conciliation formal investigation assisting managers to deal effectively with conflict/complaint management Talk to us about the organisations we have worked with and our approaches to conflict/complaint management. Talk to us about the organisations we have worked with.